Shipping policy

Production and lead times

Please note we are facing longer than normal lead and shipping times.  

Production time estimates are in business days which excludes weekends and holidays. All orders are held for 12 hours before they start processing to allow time for cancellations. You can cancel an order in the orders section of your account.

Production times are averages based on orders of 1 to 5 items.  The average time for the Urban Tote Bag is 8 to 10 days.

Damage to a package and Insurance Once your package leaves our studio, it is the responsibility of the Carrier. Damage caused by the Carrier or by careless opening is not the responsibility of Art of Where. If a package is damaged by the Carrier, we can open a claim. If your package is of high value, you may be able to add additional insurance to it. Contact us if you would like to insure your order or if your package arrived damaged.

Tracking for USA and Canada Tracking is available on all orders except flat rate Canadian shipments.

Returned Packages If your order is returned to us, we will contact you. The shipping cost on returned orders must be paid before they are sent out again.

Shipping in the United States

USPS Priority Mail	Champlain, NY	1 - 5 business days
USPS First Class Mail	Champlain, NY	1 - 5 business days